About Your Local MINI Retailer | Marshall Salisbury

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

86 ratings and 72 comments received in the last 90 days.

03 April 2026

Great staff, very knowledgeable and not pressurising.

03 April 2026

Great service

02 April 2026

The sales person with whom I dealt was efficient but somewhat curt. I objected to her asking that I should grade her at a level 9 as otherwise she would be 'told off'. I take the view that the customer should be honest in their assessment they give.

01 April 2026

Excellent friendly advice with clear explanations of every phase of my purchase. A great pleasure to see my new wonderful car unveiled.

31 March 2026

The service I received was just perfect! Dylan was both professional, knowledgable and super friendly

27 March 2026

I was not harassed by the salesperson

24 March 2026

Buying my Mini from Marshall was a really good decision and experience. Receiving regular updates was great and certainly get the excitement high.

24 March 2026

Excellent service received from Tom.

10 March 2026

Marshall Mini staff at Salisbury were all excellent and very welcoming

03 March 2026

I had excellent service from the whole team from start to finish.

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02 March 2026

Wrong dash cam fitted and overcharged above website price. Issue only corrected after we raised it, though refund given. Being told scores below 9-10 are a fail felt pressuring. This reduced confidence and detracted from our new car experience.

01 March 2026

Updates from salesman given regularly as promised. Shame dealer management did not seem happy to delay handover for 10 days when it arrived early so that car could be first registered with 1 March 2026 date.

28 February 2026

The team were very responsive to phone calls and questions, and clearly making a siginificant effort to meet our requirements. The car when delivered arrived in pristine condition, exactly as described, ready for me to drive.

25 February 2026

Sarah was great, very knowledgeable and helpful.

24 February 2026

Always helpful and mindful of my needs

22 February 2026

Finn was really genuine and helpful, no question was too much for him to answer even the trivial ones

18 February 2026

Tom and Paddy were very helpful and also patient whilst I considered my options and when I changed from my original choice

18 February 2026

Great service from start to finish.

15 February 2026

Nothing was too much trouble, Tom was fantastic.

10 February 2026

Sarah was attentive, informative, friendly and professional . We felt at ease and confident that our purchase was what we wanted. She also kept us up to date on the progress of our order. Very unlike the poor experience we had Mini Chandlers Ford.

04 February 2026

I've brought mini's from Marshall Salisbury before

01 February 2026

Fantastic experience throughout the process thank you

23 January 2026

Excellent team. Great sales support from Tom

23 January 2026

Great

22 January 2026

Pleased with attention of detail & care shown

06 April 2026

It took a bit longer than I'd hoped

02 April 2026

Fast efficient service

01 April 2026

I was asked if I wanted a complimentary car wash `& hoover when checking in. When I collected my car this had not been done hence 4 stars.

28 March 2026

Did exactly what was required

27 March 2026

Chased for repair price twice. Vehicle not cleaned as agreed although service manager has addressed.

18 March 2026

Service was great. When you offer a complimentary clean it should actually be cleaned

17 March 2026

Work carried out on time, this time did not have to wait for too long once I arrived at the showroom.

16 March 2026

Instant attention on arrival; service explained;comfortable chairs.. Delicious coffee x!; punctual completion; emailed video of service carried out ; explanation of future replacements @ 40,000 miles.

16 March 2026

Helpful and efficient. Kept informed

16 March 2026

Very straightforward process

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16 March 2026

excellent very professional service

10 March 2026

Had a lovely welcome from a smiley guy ( sorry forgot his name)., explained how long it was going to be etc

09 March 2026

From start to finish excellent customer service and communication. Tariro Zvomuy kept me informed pre & post of progress and what to expect = extremely professional. Very happy.

09 March 2026

Friendly and polite staff but they didn't wash my car after asking at check in did I want it it was done quickly which was very helpful

07 March 2026

Efficient and personal service, good wuality workmanship

04 March 2026

Staff were very polite and efficient and the repair was completed as quickly as possible.

04 March 2026

I was kept informed at all times when my Mini was in for service and MOT. Great communication.

04 March 2026

Good communication and the clean and wash was a nice touch. The health check video was great.

02 March 2026

Very polite and courteous reception staff.

01 March 2026

Very helpful staff, took heed of my instructions/ requests professionally.

27 February 2026

Polite reception and friendly customer representative who provided good advice and information regarding the service procedure.

26 February 2026

Satisfied with service and reception staff but did not receive my vehicle health check video until after I had left. This revealed a red notice with the words immediate attention required. No one had informed me of this before I left the garage

26 February 2026

Staff very helpful and pleasant

25 February 2026

Top notch service from my service manager 'T''. Friendly, knowledgeable and professional. I had to wait but T kept me informed. The vehicle service video by the mechanic was excellent. Clear concise and informative. Thank you

18 February 2026

The process was straightforward and well managed

17 February 2026

If you offer complementary cleaning then car they should clean it properly. You say complementary but we pay for it in a round about way. The wheels were not cleaned and the body work were not cleaned properly.

16 February 2026

Great service

13 February 2026

The customer service young man who looked after me was excellent. He was courteous, enthusiastic and kept me up to date becasue the service took longer than anticipated.

13 February 2026

I have had several previous visits to Marshalls Salisbury where the customer service severely lacked. However, this time round I was greeted with a smile by the lovely lady on Reception. Special mention to Tariro, he really looked after me.

13 February 2026

Promp service from staff

11 February 2026

They identified the issue and fixed my car

08 February 2026

Unless and lied and I still do not have my car back nobody know what is happening awful company and awful cars.

04 February 2026

Repair was done very efficiently

03 February 2026

I waited 10mins to be served when i first arrived, other customers that arrived after me where served first. When i picked up the car the warning light appeared and it had to go back for investigation which was resolved that day (c15 mins later)

03 February 2026

Wesley was completely brilliant and very helpful, and the car is driving much better post-service - thank you. The cost came as a shock though and the complimentary clean hadn't been carried out which is disappointing.

02 February 2026

Very friendly and professional

31 January 2026

Efficient service

30 January 2026

I had a recall on my new mini cooper to refit a front passenger seatbelt. Twice I was sent away with a seat belt that locked and was clearly faulty and unusable. Finally a new one was ordered which is satisfactory.

30 January 2026

The service staff were great

27 January 2026

Excellent service from start to finish

25 January 2026

The pick up at 5pm was without delay, which was a big improvement on other visits

22 January 2026

Because it is true

21 January 2026

Marshalls Salisbury went our of their way to ensure that everything was taken care of for me; they were extremely accommodating so that I could work while I was there. They explained in detail everything that was needed and why for my mini.

20 January 2026

Everything went every smoothly as I would have hoped.

17 January 2026

Excellent service. 5 stars as usual.

16 January 2026

All good thanks

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Marshall Salisbury.

Address

London Road, Salisbury, SP1 3YU

Opening Hours

Mon–Fri:8:30-18:00
Sat:8:30-17:00
Sun:10:30-16:30

Phone

01722 626872

Map

Areas served

Salisbury and the surrounding areas, including Devizes, Andover, Warminster and Tidworth

View map

Address

London Road, Salisbury, SP1 3YU

Opening Hours

Mon–Fri:8:00-18:00
Sat:8:30-13:00
Sun:Closed

Phone

01722 626881

Map

Areas served

Salisbury and the surrounding areas, including Devizes, Andover, Warminster and Tidworth

View map